Please return or exchange the item(s) within 30 days from the day you have received your order and in its original condition. Our policy lasts 30 days. If 30 days have gone by from the day you received the package, unfortunately, we can’t offer you a refund or exchange.
Used items are not suitable for return or exchange and will be returned.
We offer 30 days return guarantee.
The reasons why the customer can take return/refund. It is given below
-Products are not as described – (Customers need to take a photo of the product and send a request to customer service)
-Product damaged in shipping – (Customers need to take a photo of the product and send a request to customer service)
Please return products to our store: 722 Capitol Mall #5098, Sacramento, CA 95814, United States
Wrong products: Free
Product damaged: Free
REFUNDS (IF APPLICABLE)
All transactions, including refunds, will be processed securely via Stripe. You can refer to our Terms & Conditions page for more information. We will usually refund you within 5- 7 business days. The refund will be issued to the original payment account, as per your request. Depending on the banking process, some working days may take longer. Please contact us if you notice that the refund takes too long to reach you.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
SALE ITEMS (IF APPLICABLE)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and wait for our reply we will send you the address where you send your item back for exchange.
We only accept cancellations for orders which are not shipped yet. All orders which are shipped out will not be canceled.
RETURN SHIPPING COST:
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.